Here at Rockhoundz we aim to please. Please be sure to double check your order for your complete satisfaction.

Orders can only be placed in the online shop. Wholesale inquiries will be considered and can be forwarded to our CONTACT page. The Rockhoundz online shop assortment can be updated at any time.  If for some reason an ordered item is no longer available, you will be informed by e-mail. You’ll have the choice of exchanging that particular item or just cancelling that portion of the order. The remainder of your order will still be valid and will be shipped after your confirmation. Products will not be placed on back order if they are not available at the time you order.

Returns & Exchange

If your order is incorrect  when you receive it please have a howl to the hound immediately on our CONTACT page.

We abide by the ACCC guidelines for treating customers fairly regarding returns and exchanges.  Please refer to the ACCC website accc.gov.au for information on your rights and guarantees as a consumer as well as our rights and protections as a business.  Generally we can remedy a problem quickly and easily with a replacement or refund as soon as you let us know.

Pricing – All of our prices are inclusive of GST.

Payment – You can pay with your credit card through the secure online payment system.

Liability – Rockhoundz denies liability for damage to purchased goods that may occur through incorrect usage – and in particular inappropriate use by the customer.

Lost or damaged parcels – Customers will receive their choice of a refund or replacement (if product is available) if a parcel is lost or damaged in transit.

Blog comments – all comments on Blog posts will be moderated before being published to the web.  Published comments will be freely available to the general public once published.  Comments containing disrespectful, unlawful or abusive content will not be published and will be marked as spam.  Keep it clean.  We have a dog here, you know.

If you have any questions about your order or the terms and conditions, please contact us via the contact page or directly at:

Science & Office Pty Ltd ta Rockhoundz
PO Box 1505
Gympie QLD 4570